1. Who We Are
ITBIZONE Technologies Pvt Ltd (“ITBIZONE”, “we”, “us”, “our”) is a private limited company registered in India. Our registered office is at Sy. No 13/1, Site No. 21, 4th Floor, Narasappa Road, Near Metro Pillar 471, T. Dasarahalli, Bengaluru 560057.
For any privacy-related questions, you can reach us at info@itbizone.com or call +91 9535111129.
2. Information We Collect
a) Information you give us
- Contact details — name, email address, phone number, company name — when you fill in a contact or quote form.
- Project briefs — any description, attachments or files you share when requesting a quotation.
- Communication records — emails, WhatsApp messages and call notes exchanged during a project.
b) Information collected automatically
- Device & browser data — IP address, browser type, operating system, screen resolution, language preference.
- Usage data — pages visited, time on page, clicks, scroll depth and referral source, collected via Google Analytics and similar tools.
- Cookies & local storage — small text files placed on your device to remember preferences and measure traffic. See Section 7 below.
3. How We Use Your Information
We use the data we collect to:
- Respond to your enquiries and provide quotations.
- Deliver, manage and improve the services you have engaged us for.
- Send project updates, invoices and, where you have opted in, marketing communications.
- Analyse website traffic and user behaviour to improve site performance and content.
- Comply with legal obligations, resolve disputes and enforce our agreements.
4. Legal Basis for Processing
We process personal data on the following grounds:
- Consent — when you submit a form or accept cookies.
- Contract — to fulfil obligations under a service agreement.
- Legitimate interest — to improve our website, prevent fraud and communicate relevant updates.
- Legal obligation — to comply with applicable Indian laws, including the Digital Personal Data Protection Act, 2023 (DPDPA).
5. Sharing & Disclosure
We do not sell your personal data. We may share information with:
- Service providers — hosting, analytics, payment processing and email delivery partners who act on our behalf under confidentiality obligations.
- Legal authorities — if required by law, court order or government request.
- Business transfers — in the event of a merger, acquisition or asset sale, your data may be transferred as part of the transaction.
6. Data Retention
We retain personal data only as long as reasonably necessary for the purposes described above, or as required by law. Contact form submissions and project records are typically retained for three (3) years after the end of the business relationship. Analytics data is retained in aggregated, anonymised form.
7. Cookies
Our website uses the following categories of cookies:
- Essential cookies — required for the site to function (e.g. session tokens).
- Analytics cookies — used by Google Analytics to understand how visitors interact with our site. These cookies collect information anonymously.
- Preference cookies — remember settings such as your cookie consent choice.
You can manage or delete cookies via your browser settings. Note that disabling certain cookies may affect site functionality.
8. Your Rights
Under the DPDPA and applicable regulations, you have the right to:
- Access — request a copy of the personal data we hold about you.
- Correction — ask us to update inaccurate or incomplete data.
- Erasure — request deletion of your personal data, subject to legal retention requirements.
- Withdraw consent — opt out of marketing communications at any time.
- Grievance redressal — raise a complaint with us or with the Data Protection Board of India.
To exercise any of these rights, email us at info@itbizone.com. We will respond within 30 days.
9. Data Security
We implement industry-standard technical and organisational measures — including HTTPS encryption, access controls and regular security reviews — to protect your personal data against unauthorised access, alteration, disclosure or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
10. Third-Party Links
Our website may contain links to third-party websites (e.g. social media platforms). We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.
11. Children’s Privacy
Our services are not directed at individuals under 18. We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.
12. Changes to This Policy
We may update this privacy policy from time to time. Material changes will be posted on this page with a revised effective date. We encourage you to review this page periodically.
13. Contact Us
If you have questions or concerns about this policy, contact us:
- Email: info@itbizone.com
- Phone: +91 9535111129
- Address: Sy. No 13/1, Site No. 21, 4th Floor, Narasappa Road, Near Metro Pillar 471, T. Dasarahalli, Bengaluru 560057